How do i place my order?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
In Store
By Mail

How will customers get the return label? For defective products.
Download/print

How will customers get the return label? For customer remorse.
Download/print

When will my card be charged?
Just after your order has been successfully placed.

What is the restocking fee?
No restocking fee

I just noticed that I chose the wrong size by mistake, can you fix this?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

How secure will my personal information be?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

My tracking number isn’t working
Tracking numbers can take 3- 4days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

How can I contact?
please send us an e-mail to support@jofele.com and we'll back to you as soon as we can.

Information Section

Support Number:: +1 (408)-634-3220
Support E-Mail: support@jofele.com
Physical Address: 4370 La Jolla Village Dr #400, San Diego California 92122, United States